Connect with us
Finance Digest is a leading online platform for finance and business news, providing insights on banking, finance, technology, investing,trading, insurance, fintech, and more. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

NEWS

WWS Customer Management offers powerful tools to build branch customers’ loyalty and WWS Cash Management helps banks manage cashmore optimally

Auriga, a leading European software solutions supplier for the banking and payments industry, has launched WWS Customer Management and WWS Cash Management modules to further enhance its WWS Branch suite offering for bank branch transformation strategies. The two new modules support the growing need for banks to build customer loyalty programmes through more personalised quality of service as well as improve the cash management process, which still incurs significant costs.

The WWS Customer Management module gives banks the real-time customer relationship tools to maximise how their bank branch network can play a powerful role using assisted and self-service systems to support a more personalised in-branch experience. Using this Auriga module, a branch can deploy a welcome kiosk system that allows customers to conduct various operations easily and autonomously, such as making an appointment with a specific branch associate or planning a transaction, and get confirmation of their appointment or transaction as a print-out or on their smartphone.  The module also allows the kiosk to autonomously provide a customer with information and promotional material on the bank’s products and services, as well as commercial offers tailored for their profile. The bank also benefits from this system, with greater efficiency resulting from the ability to pinpoint the customers’ needs more readily and to deploy targeted, effective interactions with customers, as well as monitoring the workload of the branch staff and the self-service areas.

The WWS Cash Management module, also integrated within the WWS Branch suite is designed to manage banks’ cash more effectively and improve cash management, cash handling and security. Fully multivendor and multichannel, the module analyses at least 12 months of records to accurately run cash forecasts for every cash point (cash-out/cash-in ATM, multifunction ATM, recycling ATM, ASD/ASST, TARM, branch window with TCR). These forecasts are combined with other key factors such as the cashpoint’s physical location and its capacity, as well as the bank’s insurance policy, any legal requirements and any likely spikes in demand for cash withdrawals for example around bank holidays, Christmas or other seasonal events. By correlating these factors, the module automates how the bank determines the most efficient cash delivery and collection schedule and processes, enabling a drastic reduction in operational costs as well as out-of-service time for cashpoints and the impact of this on customers and the bank’s reputation for quality of service.

Mark Aldred, head of UK sales, Auriga said:

 “We are very excited about the launch of our WWS Customer Management and WWS Cash Management modules as we strongly believe they provide banks the opportunity to transform how they manage their branches. Using Auriga’s WWS Customer Management module, a customer can now reserve an appointment with a specific branch consultant, plan transactions or receive confirmation tickets, printed or on their smartphone. As well as have access to information and commercial offers tailored to their profile, while keeping an eye on the branch window queue status.

 With Auriga’s WWS Cash Management, banks can achieve a significant reduction in the cost of cash management of 10 to 25% after 18 months. This is thanks to features such as real-time monitoring and tracking of cash holdings, lower warehousing of all cashpoints, reduced cash procurement and cash-in-transit costs and overall improved operational efficiency.  Overall, we expect both modules will empower banks to perform various operations much more easily and autonomously, to offer customers an improved bank experience, while cutting cost simultaneously.”

Continue Reading

Recent Posts