Avaya Opens Customer Experience Center in Saudi Arabia

Published On : 02/05/2019

Avaya Holdings Corp. (NYSE: AVYA) is celebrating the launch of its new office space at the Information Technology and Communications Complex (ITCC), a commercial and housing development that serves as the epicenter of the Riyadh technology community. In what comes as a significant investment in the regional technology ecosystem, the office at ITCC features the first Avaya customer experience center to be opened in Saudi Arabia.

The center will serve as a design and test bed for world-class solutions to local business challenges. Open to Avaya customers, channel partners, academics and others, the space features cutting-edge facilities in which local innovators can work to create technological answers to some of the country’s most pressing challenges. It will enable Avaya’s partners and customers to design solutions embedding advanced technologies such as AI and blockchain into their contact center and unified communications platforms. In line with the Saudi Vision 2030, Avaya expects this center to contribute greatly to the country’s digital transformation drive.

The new facility also represents Avaya’s widening commitment to the Middle East in general and Saudi Arabia in particular. The company hires fresh graduates from Saudi universities, and invests heavily into its local channel partner ecosystem, which serves a contact center industry responsible for the creation of tens of thousands of jobs.

Avaya KSA Customer Experience Center

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 Source: Avaya Newsroom

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Wanda Rich

Wanda Rich has been the Editor-in-Chief of Global Banking & Finance Review since 2011, playing a pivotal role in shaping the publication’s content and direction. Under her leadership, the magazine has expanded its global reach and established itself as a trusted source of information and analysis across various financial sectors. She is known for conducting exclusive interviews with industry leaders and oversees the Global Banking & Finance Awards, which recognize innovation and leadership in finance. In addition to Global Banking & Finance Review, Wanda also serves as editor for numerous other platforms, including Asset Digest, Biz Dispatch, Blockchain Tribune, Business Express, Brands Journal, Companies Digest, Economy Standard, Entrepreneur Tribune, Finance Digest, Fintech Herald, Global Islamic Finance Magazine, International Releases, Online World News, Luxury Adviser, Palmbay Herald, Startup Observer, Technology Dispatch, Trading Herald, and Wealth Tribune.