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Research Reports



The global cloud communication platform market will experience a double-digit CAGR over the forecast period, 2020-2030. Upsurge in investments in IT infrastructure for cloud service providers (CSPs), internet service providers (ISPs), and hyperscalers have been critical in driving market growth. Further, the coronavirus (COVID-19) pandemic has compelled several organizations to turn to work from home (WFH) model, thereby, resulting in increasing deployment of cloud communication platform solutions.

Digital collaboration tool providers, including Zoom, and Microsoft, are witnessing a remarkable upswing in usage across continents due to lockdowns and stay-at-home orders. Given the shortage of on-site IT personnel, companies are utilizing cloud-based solutions to maintain and monitor their storage, and server installations in data centers. Enterprises are leveraging full potential of cloud to establish resilient and disaster-immune models to satiate the remote workforce, as well as ensure data security and enterprise application integrity.

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“While the COVID-19 pandemic is having a detrimental impact on the global economic order, it is having a mildly positive impact on cloud communication platform market. Although the pandemic is troubling cloud service providers, in uncertain times, the public cloud infrastructure is delivering flexibility and safe house for organizations striving to maintain normal operations” says the FMI study.

Cloud Communication Platform Market – Key Takeaways

Cloud Communication Platform Market – Key Driving Factors

Cloud Communication Platform Market – Key Constraints

Anticipated Market Impact of Coronavirus Outbreak

The COVID-19 pandemic has hampered the revenue growth of almost every industry, including the cloud communication platform market. Alerted by the situation, several private, and government organizations have transitioned to remote working, thus, translating into swelling adoption of cloud communication platform solutions. In addition, customers are significantly banking on video streaming services as they strictly following self-isolating regulations. Such evolving trends are auguring well for the cloud communication platform market. The Software-as-a-Service (SaaS) market expanded by nearly 1.4X in 2019 and will see a surge in demand amidst the COVID-19 crisis, as remote working becomes the new normal.

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Competition Landscape

Key players in the cloud communication platform market are Cisco Systems Inc., IBM Corporation, Microsoft Corporation, Huawei Technologies Co. Ltd., Avaya Inc., Ozonetel Systems Pvt. Ltd., and Dialogic Inc. Players are focusing on collaborations and new service launches in order to expand their presence further during the COVID-19 recession and extend their customer base.

The global cloud communication platform market is segmented in detail to cover every aspect of the market and present a complete market intelligence approach to readers.

By Solutions

  • Unified Communication & Collaboration
  • Web Real-Time Communication (WEBRTC)
  • Interactive Voice Response (IVR) With Integral EPABX
  • Audio Conferencing
  • Video Conferencing
  • Voice Over Internet Protocol (VoIP) with cloud PBX

By Services

  • Managed Services
  • Professional Services

By Enterprise Size

  • Large Enterprise
  • Medium Enterprise
  • Small Enterprise
  • Micro Enterprise

By verticals

  • BFSI
  • Healthcare
  • Telecomm-unication
  • Government
  • Retail
  • Travel & Hospitality
  • Manufacturing
  • Others

By Region

  • North America
  • Latin America
  • Europe
  • East Asia
  • South Asia & Pacific
  • MEA

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