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Research Reports



Future Market Insights (FMI), in one of its recent research reports, has projected the global front office BPO services market to exhibit a CAGR of 7.4% throughout the forecast period (2017-2022). The global front office BPO services market is estimated to surpass US$ 200,000 Mn in revenues by 2022-end.

Shifting focus towards Non-voice Contact Centre Channel – A Key Trend

The global market for front office BPO services has experienced a significant expansion over the past few years. This can be primarily attributed to robust economic expansion worldwide, and surge in revenues from customer relations management, insurance, human resource, and finance & accounting. Outsourcers bring various competitive benefits, while aiming to tap into new businesses. Emergence of digital channel management capabilities, and the data protection provisions are one of the major trends being witnessed in the global front office BPO services market. In addition, shifting focus towards non-voice contact centre channels, and digitisation of the customer touch-points are other key trends being observed in the market.

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Industries focusing on Expansion by Offshoring their Business Operations to Front Office BPO Services

Several predominant industries from various verticals such as healthcare & pharmaceuticals, BFSI, and manufacturing, are concentrating on expansion of their business, and gaining access to new markets by offshoring their operations to the front office BPO services. These industries are relocating their production base, and service delivery points closer to areas of their end-users. Offshoring the business operations helps industries in mitigating risks, as their business functions, which are difficult to control & manage, are handled by external companies, while realising their benefits.

Key Research Findings from FMI’s Report on Global Front Office BPO Services Market

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A tremendous surge has been witnessed in the practice adopted by several industries in approaching front office BPO service providers to perform their business functions. Industries are able to save time, and labour & operational costs, with the help of front office BPO services.

These industries, having great expertise in development & design of their products, lack in bandwidth and access to resources when it comes to customer services. These are catered by front office BPO services, which by leverage their global knowledge base to access world class capabilities.

Company Profiles

FMI’s report has offered insights on key companies operating in the global front office BPO services market, which include Xerox Corporation, Hewlett Packard Enterprise Co., Convergys Corp., Sitel Worldwide Corporation, IBM Global Services, Williams Lea Limited, Ricoh USA, Inc., Atento S.A., Alliance Data Systems Corporation, and TeleTech Holdings, Inc.

Market Taxonomy


  • North America
  • Latin America
  • Europe
  • Japan
  • APEJ
  • MEA

Service Type

  • Customer Management Services
  • Document Management Services


  • BFSI
  • Manufacturing
  • Healthcare & Pharmaceuticals
  • Retail & Consumer Goods
  • IT & Telecommunication
  • Aerospace & Defense
  • Education
  • Services & Logistics
  • Other Vertical

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Weather Information Technology MarketThe global weather information technology market is set to enjoy a valuation of US$ 4,772.7 Mn in 2022, and further expand at a CAGR of 6.1% to reach US$ 7,216.3 Mn by the year 2029. Weather information technology market holds a share of nearly 5% in the global environmental technology market.

Mindfulness Meditation Application MarketThe global mindfulness meditation application market is set to enjoy a valuation of US$ 192.7 Mn in 2022, and further expand at a CAGR of 9.5% to reach US$ 397.9 Mn by the year 2030.

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