By Nadav Avni, Chief Marketing Officer at Radix Technologies
The coronavirus pandemic has been a huge disruption to many industries. Some industries—such as tourism, hospitality, and entertainment—suffered serious setbacks. These businesses had no choice but to shut down completely until conditions improved. Some industries, like retail and information technology (IT), were able to continue work but only after implementing major changes. IT, in particular, relied on remote technology to allow workers to continue their work outside the office. For many applications that required onsite servicing, remote access provided the lifeline while people stayed indoors. For telcos managing device fleets running Android TV, Android MDM (mobile device management) systems saved the day.
The Challenges of Home Repair Services During The Pandemic
A major problem highlighted during the pandemic was the need for alternatives to in-home service visits when devices broke down or required software upgrades or repairs. Given the strict safety protocols, immediate assistance was simply not possible in many instances.
Even when a service provider managed to dispatch a service team to check on devices, issues still remained. For instance, would households be comfortable letting strangers in? And if so, is it even possible to implement social distancing or safety protocols when inside the house? For example, current CDC protocols dictate that homeowners:
- Ask the service provider to wear a mask, while your family does the same the entire time.
- Stay at least 6 feet from the service provider. In addition, physical interactions between the service provider and other household members and pets should remain very limited.
- Disinfect the house, especially all surfaces and items touched by the service provider.
While these guidelines are straightforward, they remain practically unenforceable given the nature of the repair work. Especially in cramped living spaces in major metropolitan areas, it proved very difficult to maintain social distancing as well as avoid interactions. Plus, let’s not even discuss the ramifications of asking households to wear a mask when they oppose the idea.
Remote Services and Support for Smart TVs Using Android MDM
Managing a dozen or so Android TV devices is easy. Even if you take the manual approach and service each device one at a time, you can probably complete the job of installing, updating or diagnosing software for all devices within the day. But what happens when you or your team is tasked to perform maintenance services on hundreds or thousands of Android TV devices? Even worse, these fleet devices are individually located in client homes. Throw in some safety restrictions and limited fieldwork options, and how long do you think it will take to visit troubled units and perform maintenance activities for the whole fleet?
Thankfully, remote solutions exist when an onsite visit poses risks or becomes physically impossible due to safety protocols. Using remote MDM software also works around the conundrum of trying to observe social distancing protocols during service calls. Instead of telco IT teams spending a lot of time following the pandemic guidelines, they could be spending a few minutes activating a remote MDM software to monitor, diagnose, and maintain Android TV devices. The trick is finding the right software that can perform secure and reliable Android TV mobile device management.
What Does Android MDM Software Do?
The pandemic showed some important insights:
- There are emergency situations like the current pandemic that will require families to stay home for a prolonged period of time. A reliable internet connection enables households to stay connected to the world outside their home. It also allows people to continue with their everyday activities.
- Apart from computers and phones, smart devices such as smart TVs and set-top-boxes allow households to remain connected with the outside world. These devices help add more functionality to their TV sets like streaming services and other applications. When these devices fail to function properly, this can inconvenience households greatly. However, given the reason why people are forced to stay in their homes, getting service personnel to solve the problem becomes problematic.
An Android MDM solution provides mobile device management software that allows for easy management of Android TV devices. An MDM solution allows for better control of devices, especially those that are part of a large fleet issued by a telco or a service provider and part of their plan offerings. Using a secure Internet connection, MDM software allows for the remote management, control, configuration, and securing of fleet devices.
Specifically, Android TV MDM software should easily provide the following benefits:
Low-Level Device Management.
Via remote, the MDM software should easily perform standard device maintenance processes including over-the-air (OTA) firmware management and ad-hoc support.
Eliminate or Reduce Need for Support Calls
A fully remote MDM system can remove or at least reduce the need for onsite personnel calling the helpdesk for assistance via remote screen control. All the tasks and processes will be performed by the in-house team back at the main office. Intervention by local teams becomes unnecessary.
Easily Add New Features, Capabilities, and Modules
MDM software can perform on-demand updating of fleet device software, whether as an entire fleet or through batches. Once remotely connected with the devices, administrators can easily install the latest updates and add new features, and even updates scripts without even requiring local assistance.
Reduce Onsite Visits
MDM software reduces the need for onsite visits to events that require physical inspection and repair or pull out for replacement. Outside of hardware issues, all other problems can be resolved remotely. This includes software updates and proactive problem resolution.
Remote MDM should also provide the ability to assign different permission levels to different stakeholders. Administrators and IT teams reserve the right to diagnose and maintain the devices, while marketing, sales, and management can secure access to collect data information and perform analytics to get an idea of what works and what doesn’t from a user standpoint. Local user access also gets limited to basic operations, with none of the internal processes exposed.
Making everything accessible by remote means not needing to train or turn over procedures to local teams. In addition, remote access means a faster deployment time of updates, scripts, or even new applications. Instead of waiting for the entire fleet to receive servicing, Android TV MDM can get the job done within minutes or hours.
Android TV MDM Reduces the Need for On-Site Intervention Even After the Pandemic
The pandemic’s many restrictions proved the necessity of having a secure, remote connection to fleet devices via Android TV MDM software. Even after the pandemic, the ability to continue administering devices remotely will remain important. Especially for big companies with large fleets of Android TV devices, having remote mobile device management capabilities ensures all devices get the proper monitoring and servicing they need. MDM is a more efficient and less costly way to manage a fleet of Android TV devices.