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TBC Bank, a leading universal Georgian bank, has substantially reduced the time needed to make decisions on credit applications, using software from analytic software firm FICO. TBC Bank, which recently installed FICO® Origination Manager 4.5, announced that it has cut credit decisions and disbursement down from a day to 15 minutes.

“In today’s digital world, it’s very important to be agile and to reflect the changes in the market,” said Giorgi Alibegashvili, strategic project manager in TBC Bank. “FICO Origination Manager is giving us a competitive advantage, because we can develop and deploy new functionality very quickly. From changing workflows to plugging in new channels to deploying new strategies, we are moving much faster, which is definitely increasing customer satisfaction in our branches.”

TBC Bank, which serves over 1.7 million customers, wanted the most advanced technological partners to upgrade their IT infrastructure, but that’s not all. “During our selection process, the most important criteria for us were experience and trust,” Alibegashvili reported. “FICO is a highly trustworthy company and, along with their platform, they bring tremendous experience as a credit scoring pioneer.”

TBC Bank, has been Awarded “Best Bank in Georgia” for 12 of the last 14 years (24 awards in total) from various prestigious international publications such as Global Finance, Euromoney, Banker and EMEA Finance.

“TBC Bank is using advanced technology to pursue its goal of being the biggest bank in Georgia,” said Steve Hadaway, FICO’s general manager for Europe, the Middle East and Africa. “We are working closely with them to bring global best practices in banking to their operation, and help them provide superior customer service.”

FICO® Originations Manager delivers the power to make more precise, value-based decisions at the origination stage, enabling credit grantors to grow more profitable portfolios while managing customer-level risk. Built on a platform using service-oriented architecture principles, it minimises IT dependence and ongoing maintenance requirements.

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