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Why training staff on new technology should not be overlooked

Why training staff on new technology should not be overlooked 41

By Tarek Meliti, founder of TDM Group 

The pace of workplace change has been unprecedented since the Covid-19 pandemic struck. Enforced homeworking and the subsequent reliance on digital technology meant those that failed to pivot, failed to keep up.

New technologies, products, and services are vital to sustaining business activities and are only as good as the people using them. They must be embraced by all stakeholders for their transformational power to be fully realised. This requires a well-planned training regime.

What are the benefits of providing training for employees?

  • Productivity

Empowering employees with the necessary skills to perform their tasks properly using technology will reduce the time, money and resources needed to overcome mistakes. When employees understand the benefit of applications they use daily, they can work more efficiently. Employees that are well trained to use relevant technologies waste less time troubleshooting and spend more time on productive, revenue-driving tasks.

  • Customer loyalty

Customer loyalty is a vital component of a successful business. Training and upskilling employees from a technology perspective will help them to leverage innovation to improve the customer experience – and ensure they keep coming back.

  • Enables smoother implementation 

Well-planned and delivered technology training will foster a workforce that is engaged with, and willing, to embrace worthwhile innovation, facilitating a seamless transition to new tools and systems. 

  • Competitiveness 

Businesses that are well trained to use their technology effectively are likely to outperform those that struggle to understand the simplest technical tasks – enabling them to gain a competitive edge.

Your business needs technology, and your workforce must know how to use it

Technology is about innovation and being able to provide superior products, services, and solutions at a competitive price. Technology is not only essential for day-to-day business practices; it can also help businesses to transform the way in which they operate and grow.

Forward-thinking businesses don’t perceive technology exclusively as a means to automate processes; they recognise its value holistically. Therefore, they understand the importance of training employees to leverage new technology, because they realise that people are their most important asset.

Implementing a comprehensive training programme will allow staff to harness technologies and achieve their maximum potential, reducing the time it takes to perform tasks and correct errors. The cost of correcting mistakes is also reduced when employees have the tools and capacity to perform the task correctly first time.

The importance of partnering with an M-BiTS provider

A Managed Business IT Services (M-BiTS) provider is more of a partner than a traditional MSP. This means consistent holistic thinking, constant reflection, and a technology partner who is working towards the same goals as you.

Collaborating with an M-BiTS provider allows businesses to embrace a clear and comprehensive strategy that delivers relevant IT services. With the core function of the IT offering in safe hands, an M-BiTS provider can focus on the building blocks of a business that need balancing with technology to deliver innovative change: people, process and data. Crucial to this is training that educates and upskills employees when working with new systems, processes, and technologies.

Effective training processes must be planned and implemented from the outset, with commitment from people at all levels within the company. Measurements must be implemented to capture and analyse data at key points to ensure that the potential of training programmes are fully realised. Delivering first-class training to your workforce will have a positive long-term impact on your organisation’s performance and growth.

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